Angus Reid Global Monitor : Polls & Research

Spam A Growing Problem For E-mailers

May 24, 2003

(CPOD) May 24, 2003 - Unsolicited messages are becoming a hassle for American e-mail users, according to a poll by Gallup. 67 per cent of respondents say they get a lot of "spam", a 30 per cent jump since March 2000.

Spam currently accounts for 46 per cent of all e-mail messages sent worldwide, and costs billions of dollars to companies each year in lost productivity. The European Union (EU) is currently considering a ban on unwanted messages. In the United States, jail time is being sought for senders of unsolicited e-mail in Virginia.

Free e-mail providers usually have higher rates of unwanted messages, but only 13 per cent of respondents say they have stopped using a service because of spam. Another 24 per cent say they have considered quitting.

Polling Data

Do you get a lot of "spam" or unwanted e-mail messages?

Mar. 2000

Apr. 2003

Yes

37%

67%

No

63%

33%

In the past year, have you quit an e-mail service or considered quitting an e-mail service because of the amount of "spam" e-mail you get?

Yes, quit

13%

Yes, considered quitting

24%

No, did not

63%

Source: Gallup
Methodology: Telephone interviews to 1,001 American adults, conducted from Apr. 22 to Apr. 23, 2003. Margin of error is 4 per cent.

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